Resume

655 N Tazewell Road
Arlington, VA 22203
E-mail: hlh@snurgle.org or helenhuang@alumni.cmu.edu

Education
Carnegie Mellon University -- B.S. in Computer Science with a minor in Mathematical Sciences (May 1999), final GPA 3.18 / 4.00

Summary

• 9 Years testing experience
• 3 years development and testing experience at Lucent / Avaya in an ISO-compliant environment.
• 1 year lead tester for Avaya voice messaging Visual C++ server software. Authored Master Test Plan. QA point of contact with customers. Supervised another tester; coordinated and signed off on test plans.
• 2.5 total years testing experience includes unit, compatibility, load, regression, performance, integration, and system testing.
• 6 months C++ development experience for Lucent voice messaging product code base. Developed application features such as voicemail auto-forwarding.
• U.S. Citizen

Professional Experience

August 2003 - March 2005
The Arlington Institute (Rosslyn, Northern Virginia)
Software Quality Assurance Engineer

June 1999 - September 2002
Lucent Technologies / Avaya Inc. (Holmdel, NJ)
Member of Technical Staff - I

(August 2001-August 2002)
Lead tester for the DX Messenger Release 1.1 (OEM)

• Responsible for and executed unit, compatibility, load, integration, and system testing for OEM voice messaging solution that included an embedded hardware board and Windows Visual C++ server software.
• Authored system test plans that ensured quality at every step in the development process.
• Set up and maintained a configuration testbed in a multi-server Microsoft Exchange environment, both Exchange 5.5 and Exchange 2000.
• Was lead QA point-of-contact for customers, responsible for deciding whether product releases were ready to ship. Answered customer technical questions and used input from customers to solve configuration problems remotely.

• Developed features in C++ for Merlin Messaging and Partner Messaging embedded voice-messaging products. Unit tested own code. Quality of code was high: no severity 1 or 2 MR bugs were found after GA release of products.
• Overall team architecture utilized design patterns such as factories, singletons, etc.

C++ tester for the Value Messaging Group and DX Messenger 1.0 (OEM)

• As integration tester, was able to debug source code and pinpoint where C++ bugs were located and suggest how to fix them.
• Maintained configuration testbed, PCs, hardware, in testing lab.

• Liaison between R&D departments and IBM printer support. With input from customers designed a process for trouble reporting. Also, streamlined the way in which the maintenance and replacement of printers was handled.

Other Experience

• Set up and tested an environment for developers to use a Windows emulator, SoftWindows, on Solaris workstations. This included interfacing with representatives from Sun Microsystems, Inc.
• Researched the Linux operating system to ascertain if it was suitable for use in development projects at Lucent Technologies.

• Participated in the development of an in-house system that forecasted market variables.
• System was written in Visual Basic 5.0 and interfaced with a Microsoft Access database using SQL queries.

• Tutored students with questions on their C++ assignments. Worked with students to help them understand and debug the problems they were encountering with their programs.

All CMU Courses Taken

Spring Semester 1996 Courses
15-211 Fundamentals of Computer Programming I
21-259 Calculus in 3-Dimensions
33-111 Physics I for Science Students
85-251 Personality

Fall Semester 1996 Courses
15-212 Fundamentals of Computer Programming II (ML version)
18-100 Introduction to Electrical and Computer Engineering
21-228 Discrete Mathematics
80-300 Minds, Machines, and Knowledge
85-211 Cognitive Psychology

Spring Semester 1997 Courses
15-451 Algorithms
18-240 Fundamentals of Computer Engineering
21-241 Matrix Algebra
33-104 Experimental Physics

Fall Semester 1997 Courses
15-412 Operating Systems
15-529 Independent CS Course (Talisman Project -- see below)
21-355 Advanced Calculus I
79-299 Introduction to Archeology

Spring Semester 1998 Courses
15-347 Introduction to Computer Architecture
15-381 Artificial Intelligence: Representation and Problem Solving
21-320 Symbolic Programming Methods (Maple)
79-259 Native American History: 19th and 20th Centuries

Fall Semester 1998 Courses
15-312 Programming Languages
21-369 Numerical Methods
36-217 Probability Theory and Random Processes
57-204 18th and 19th Century Music
82-131 Elementary Mandarin Chinese I

Spring Semester 1999 Courses
15-415 Database Applications
57-205 20th Century Music
62-162 Photography, Filmmaking and Video: Black and White Photography I
82-132 Elementary Mandarin Chinese II

"The Talisman Project" -- SURG grant / independent CS course